Field Services Technician – Information Technology

Field Services Technician – Information Technology

Apply Now!




Field Services Technician

The Field Service Technician will support the store locations in West Tennessee. The Tier 2 IT Technician will manage tickets to troubleshoot network and Information System issues. This position will be required to work remotely in multiple locations and provide hands on support.

At Advance Financial our mission is to continue to be a leading retailer of financial services in the communities we serve. We are in the business of serving others and we value our employees as our most important asset. Since 1996 we have grown our fintech business to 90+ stores in Tennessee in addition to offering loans in 11 states online!  We grow our business by building strong and profitable relationships with our employees and our customers. We are now 1000+ employees strong and growing. Advance with us!
 

DUTIES AND RESPONSIBILITIES

  • Tier 2 IT support work including but not limited to desktop deployment, printer configuration, network administration, and preventative maintenance 
  • Manage tickets for issues and work orders for the assigned district
  • Troubleshoot and support network issues
  • Perform proactive and preventative maintenance on a regular basis
  • Work remotely in multiple locations providing hands on support

QUALIFICATIONS

  • At least 2 years experience in systems administration/help desk support issues
  • 2 or 4 year degree in Computer Science or Management Information Systems, or equivalent experience
  • Valid TN Driver’s License and reliable transportation
  • Technical understanding of networking, desktop engineering, datacenter systems
  • Experience supporting desktop, laptops, and printers, in a large (over 700 users) geo-diverse environment
  • Experience with industry standard applications from Microsoft, Google, Cisco, Kaspersky, and others preferred
  • Experience dealing with security issues such as malware/virus cleaning, software hardening, and vulnerability management preferred
  • Experience with datacenter operations and system monitoring preferred
  • MCSA, CompTIA A+, CompTIA Server+, HDI, and ITIL Foundation certifications preferred

Perks and Benefits

  • Ground-floor opportunity in a fast-growing organization
  • Full comprehensive benefits package
  • Paid time off to volunteer in the community
  • Team outings
  • On-Site Gym
  • And much, much, more

Apply Now!




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2019-02-08T07:54:15+00:00February 8th, 2019|