Audit multiple types of transactions and loan files to ensure disclosures and calculations adhere to company policy and comply with applicable state and federal regulations.
Provide leadership to the Accounting team including establishing direction, optimizing workflows, and developing staff.
Work closely with Company executives and managers to identify areas and occurrences of loss or potential loss and reduce exposure.,
Performs financial transactions such as loans, check cashing, wire transfers, money orders and bill payments for our retail store customers.
Supervises day-to-day store operations and train staff members.
Provides courteous payment reminder and arrangement calls to our existing customers.
Driving team effectiveness with a strong understanding of how reporting drives performance. Provide leadership, training, and direction to the Customer Care team.
Assists call-in customers with payments, loan assistance, bill pay assistance, and other products.
Assists our online customers through their loan applications.
Leads and supports the call center team that provides world-class customer service to our online customers across the U.S.
Verifies and validates customer data, bank account, and vehicle title details, and check maker and payee data.
Provides leadership, training and direction to our Verification Agents and Specialists.