Conduct productivity and efficiency-related analyses in the Company’s multi-unit retail store network.
Create e-learning and classroom content that will be beneficial for each department specific to their training needs.
This role will develop and maintain code in several languages and will aid in testing and debugging code missions.
Conduct outbound calls and assist customers with payment options over the phone or in store.
Facilitate all phases of the recruitment process. Screen and route résumés. Schedule and conduct interviews.
Provide leadership to the Accounting team including establishing direction, optimizing workflows, and developing staff.
Documents and troubleshoots technical issues. Delivers results on time and within budget. Manages and works to resolve a queue of help desk tickets.
Enhances our brand and builds strong online communities through our various social media platforms.
Verify that all procedures and policies are followed in the stores as a result of reconciliation process.
Performs financial transactions such as loans, check cashing, wire transfers, money orders and bill payment.
Works with Branch Managers to ensure that the company’s operational and experiential standards are being met.
Perform financial transactions such as loans, check cashing, wire transfers, money orders and bill payments.
Supervises day-to-day store operations and train staff members.
Provides courteous payment reminder and arrangement calls to our existing customers.
Manage, coach, mentor, and motivate team members to meet and exceed performance expectations.
Driving team effectiveness with a strong understanding of how reporting drives performance. Provide leadership, training, and direction to the Customer Care team.
Assists call-in customers with payments, loan assistance, bill pay assistance, and other products.
Assists our online customers through their loan applications.
Leads and supports the call center team that provides world-class customer service to our online customers across the U.S.
Verifies and validates customer data, bank account, and vehicle title details, and check maker and payee data.
Provides leadership, training and direction to our Verification Agents and Specialists.